We're looking for a hands-on, reliable Field Services Technician ready to jump in and make an impact. This is a high-priority, immediate hire for someone who thrives in the field, solves problems fast, and takes pride in quality service.
Providing scheduled routine preventive maintenance or on call services to customers in assigned areas.
The Field Service Engineer provides services to machines as assigned and assist on new products as required.
Install machines and reports product quality issues to assigned Field Service Manager and/or Customer Service. At install, coordinates with movers, electricians, and low voltage to ensure an optimal customer experience.
Train customers on system and light maintenance operations.
Periodically visits customers to conduct performance checks on products.
Conduct quality control checks on new machines.
Repair small parts and ship parts to customers.
Maintain accountability/inventory for crash kit.
Advise Direct Report of any problems or opportunities that arise within their area of responsibility.
Ensure that required administrative paperwork such as service work orders and expense reports are processed in a timely manner.
Communicate information with appropriate parties.
EDUCATION OR EXPERIENCE:
Associate's Degree from a Technical or Vocational School or 1-3 years' industry work experience preferred.
Experience working in a dynamic and on-call environment is desirable but not required.
A solid background in technical or Mechanical Engineering such as Automotive, HVAC, Electrical, Machining & Manufacturing, related military experience or preferred equivalent 1-3 years' field service experience with electro-mechanical products.
Successful candidates will have an effective communication style that builds customer's trust and satisfaction.
Experience reading blue prints and diagrams with the ability to interpret technical information. Exceptional communication and customer service skills. PC Computer software and hardware proficient.
Must be a self-starter, well organized, and be able to work well with a team but demonstrate work independently without supervision.
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