Experienced Customer Experience - Dental Lab Technicians will join a full-time remote position in Germany, applying their dental lab expertise to collaborate with clinicians on patient scanning, case preparation, and design modifications while providing real-time technical support. Key responsibilities Collaborate with doctors to review and refine case designs for optimal patient outcomes Provide live clinical support through direct communication with clinicians to troubleshoot issues and clarify workflows Facilitate communication between doctors and lab teams, translating clinical feedback into production outcomes Required qualifications 3+ years of experience in a Dental Technician role 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases Deep understanding of digital dental workflows and best design practices Proven ability to build rapport with clinicians and manage complex concerns professionally Native or near-native fluency in the local market language, with strong English fluency for global collaboration
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